Yumu Account Deletion Request
To delete your Yumu account and its cloud data, fill in the email address used to register the account and submit the request below. No app installation or sign-in is required. We will process your request within 15 business days.
Will be deleted
- Account information and profile
- Subscription details
- Usage records
- Login credentials on all devices (all devices will be signed out)
Retained as required by law
- Transaction records (cannot be linked to your identity; kept for refunds and financial compliance)
- Security audit records
- Anonymized corpus data
After deletion, the same email can register a new account with a fresh trial.
We will process your request within 15 business days.
Tip: if you can still sign in to the app, use "Settings → Account → Delete Account" instead — it takes effect immediately, no form needed.