Yumu Account Deletion Request

To delete your Yumu account and its cloud data, fill in the email address used to register the account and submit the request below. No app installation or sign-in is required. We will process your request within 15 business days.

Yumu and Yumu Tap share the same account: submitting a deletion request here deletes the same account shared by both apps.

Will be deleted

• Account information and profile
• Subscription details
• Usage records
• Login credentials on all devices (all devices will be signed out)

Retained as required by law

• Transaction records (cannot be linked to your identity; kept for refunds and financial compliance)
• Security audit records
• Anonymized corpus data

After deletion, the same email can register a new account with a fresh trial.

We will process your request within 15 business days.

Tip: if you can still sign in to the app, use "Settings → Account → Delete Account" instead — it takes effect immediately, no form needed.

Delete specific data only

To delete certain data (e.g., voice samples uploaded via "Help improve recognition", or feedback and diagnostics) while keeping your account, submit a request via in-app feedback (Settings → Feedback) or email support@welomo.com from your registered address, stating what to delete. Processed within 15 business days. Your account, subscription, usage and devices are unaffected.

Registered email

Send code

Email verification code

Note (optional)

Submit deletion request

To confirm you own the email address, a 6-digit verification code (valid for 10 minutes) will be sent to it before submitting. If you can no longer receive email there, please contact support@welomo.com directly for manual handling.