Yumu Terms of Service (International)

Last updated: 2026-09-12 · Version: v1.0 · Applies to users in the United States, Canada, Australia and other regions served through Google Play outside mainland China

Important: provisions limiting our liability are shown in bold. By tapping "Agree & Continue" you accept these Terms. If you do not agree, please do not use the app.

1. The Service. Yumu is a real-time speech-to-text app operated by Shanghai Cuma Network Technology Co., Ltd. (上海簇马网络科技有限公司; English name provisional) ("we", "us", "our"). Features include live dictation, local transcripts and audio recordings, multi-device accounts, and subscriptions or usage packs. The Service requires network access and microphone permission; some features rely on remote servers operated by us.

2. Account.

1. You can create an account with an email address and a one-time verification code, or sign in with your Google account. When you use Google Sign-In, we receive your Google account email address, display name and a Google account identifier, used only to create and manage your account.
2. Keep your credentials secure. You are responsible for activity under your account.
3. Account deletion. You may delete your account at any time from the app (Settings → Account → Delete Account; we confirm deletion with a verification code sent to your account email) or, if you no longer have the app installed, by submitting a request at https://www.welomo.cn/apps/yumu/account-deletion. Deleting your account removes your account, subscriptions, usage records and device credentials; we retain only transaction records required for legal and accounting purposes and security-audit logs, as described in the Privacy Policy.

3. Purchases. Subscriptions and usage packs are sold via Google Play. Billing, renewal and refunds are governed by Google Play's terms; request refunds through Google Play. Paid quotas are as described on the purchase screen, are non-transferable, and are not redeemable for cash except as required by applicable law.

4. Availability; Disclaimer.

1. The Service depends on network connectivity and remote servers we operate. If the Service is interrupted, delayed, or fails to transcribe or save content due to: (1) force majeure (natural disasters, war, epidemics, strikes, acts of government, changes in law); (2) third-party causes (carrier network failures, power outages, hacking, malware); (3) scheduled maintenance, upgrades or repairs (announced in advance where practicable); or (4) your own network conditions, device faults or unauthorized system modifications — we will try to minimize the impact but, to the maximum extent permitted by applicable law, are not liable.
2. The Service is provided "as is". To the maximum extent permitted by applicable law, we make no express or implied warranty of uninterrupted, timely or secure service. Where damage is caused by our intent or gross negligence, we bear liability under the law.
3. To the maximum extent permitted by applicable law, our aggregate liability for property damage caused by our negligence (excluding intent or gross negligence) is limited to the total amount you actually paid for the Service in the 12 months preceding the event giving rise to the claim. This limit does not apply to personal injury or to liability that may not be limited under applicable law.
4. Transcripts are generated automatically by speech-recognition algorithms, may contain errors, and are for reference only — do not rely on them as the sole basis for medical, legal or financial decisions.
5. This clause does not affect any non-excludable rights you have as a consumer. For Australian consumers, nothing in these Terms excludes, restricts or modifies any non-excludable guarantee, right or remedy under the Australian Consumer Law.

5. Acceptable Use. Do not use the Service to record or transcribe content involving others' privacy, confidential or trade-secret information without permission, or to infringe any third-party rights or applicable law. You are responsible for complying with consent and recording laws that apply to you when capturing conversations, including any requirement to obtain the consent of other participants before recording them. You are responsible for the lawfulness of content you transcribe.

6. Intellectual Property; Your Content. The app and its assets belong to us; you may not copy or reverse-engineer them except as permitted by law. Your transcripts and recordings belong to you and are stored on your device by default; apart from transmitting audio over an encrypted connection for recognition, with your separate consent (the optional "Help Improve Recognition" samples described in the Privacy Policy), or as required by law, we do not access or use your content.

7. Changes; Termination. We may revise these Terms and will notify you of material changes in-app. Continued use after a revision takes effect means you accept it. You may stop using the Service at any time; we may suspend or terminate it for serious breaches of these Terms or the law.

8. Governing Law; Disputes; Arbitration.

1. Informal resolution first. Before starting arbitration or court proceedings, please contact support@welomo.com and give us 30 days to resolve the issue with you directly.
2. Arbitration. The laws of the State of California, USA (excluding its conflict-of-laws rules) govern these Terms and any disputes between you and us. You and we agree to resolve disputes finally by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, with the seat of arbitration in San Francisco, California. The US Federal Arbitration Act governs this Section.
3. Small claims. Either party may instead bring an individual claim in small-claims court where that court has jurisdiction.
4. Class action waiver. To the extent permitted by law, you and we each waive any right to bring or participate in a class, collective or representative proceeding, and the arbitrator may not consolidate claims of multiple users.
5. Opt-out. Within 30 days of first accepting these Terms, you may opt out of the arbitration agreement by emailing support@welomo.com from your account email address with the subject line "Arbitration Opt-Out".
6. Severability; local requirements. If the arbitration agreement or class action waiver is unenforceable where you live (for example, in certain Canadian provinces, including Quebec), it does not apply to you and the dispute may be brought in a court of competent jurisdiction for your place of residence. Nothing in these Terms limits any non-waivable rights you have under the consumer-protection laws of your province, state or territory, and Australian residents may bring proceedings to enforce rights under the Australian Consumer Law in a competent court in Australia.

9. Contact. Shanghai Cuma Network Technology Co., Ltd. (上海簇马网络科技有限公司) · support@welomo.com